Privacy Policy

Last updated: May 2026

Who We Are

Coco Social Collective is a social media marketing agency based in Vancouver, British Columbia, Canada. We help boutique businesses build their online presence through social media strategy, content creation, and digital marketing services. Our website is located at www.cocosocialcollective.com.

If you have any questions about this policy or how we handle your information, you can reach us at info@cocosocialcollective.com.

What Information We Collect

When you visit our website or get in touch with us, we may collect the following types of information:

Information you give us directly: When you fill out our contact form, we collect your first and last name, your email address, your business name, and the details of your message or enquiry. If you book a discovery call through our site, we may also collect your phone number and preferred contact times.

Information collected automatically: Like most websites, ours may collect certain technical information automatically when you visit, including your IP address, browser type, the pages you visit, and how long you spend on each page. This is collected through cookies and similar tracking technologies and helps us understand how people use our site so we can improve it.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and communicate with you about our services. To send you information you have requested, such as package details or proposals. To improve our website and ensure it is working properly. To fulfil any services you have engaged us for. To comply with our legal obligations as a business operating in Canada.

We will never sell your personal information to third parties. Ever.

Who We Share Your Information With

We only share your information with trusted third-party tools that help us run our business, and only to the extent necessary. These may include email platforms such as Gmail or Mailchimp, scheduling tools for booking calls, website hosting and analytics through Wix, and payment processors if you purchase a package or service. All third-party tools we use are required to handle your data responsibly and in accordance with applicable privacy laws.

Our website uses cookies to help it function properly and to give us insight into how it is being used. Cookies are small text files stored on your device when you visit a website. You can control or disable cookies through your browser settings at any time, though doing so may affect how some parts of the site work. By continuing to use our website, you consent to our use of cookies.

Your Rights

As someone whose personal information we may hold, you have the right to request access to the information we have about you, ask us to correct any inaccurate information, ask us to delete your information, withdraw your consent to us holding or using your information at any time, and lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, simply email us at info@cocosocialcollective.com and we will respond within 30 days.

How We Protect Your Information

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information only for as long as we need it. Enquiry and contact form data is typically retained for up to 12 months. Information related to active or past client engagements may be kept for up to 7 years in accordance with Canadian business record-keeping requirements.

Links to Other Websites

Our website may contain links to external websites, including our social media profiles on Instagram, TikTok, and Pinterest. Once you leave our site, this privacy policy no longer applies and we encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or in applicable law. When we do, we will update the date at the top of this page. We encourage you to check back periodically.

If you have any questions, concerns, or requests relating to this privacy policy, please don't hesitate to get in touch.

info@cocosocialcollective.com
www.cocosocialcollective.com

Vancouver, British Columbia, Canada